Who is Klarna?
Klarna is a payment service provider, from Sweden,
who take end-to-end responsibility for your
payment. They support 85 million consumers
worldwide in over 200,000 online stores and are
very safe to use.
I have been asked to go to Klarna's site. Is this correct?
If you have chosen to Pay later, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. You are always able to view payments instructions in the Klarna app.
Will a credit search take place against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Corset Story run credit searches against you that could impact your credit rating.
Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by Corset Story. All transactions take place via connections secured with the latest industry standard security protocols.
How can I increase my chances of being accepted for Pay later in 30 days?
Klarna is unique and offers Pay later in 30 days based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.
How does Pay later in 30 days work?
Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have the offered number of days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in Klarna.app or by logging into www.klarna.com/uk
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important, that you give us the correct details, as otherwise you will not receive the payment information and so be liable for delayed payment fees.
Am I eligible for Pay later?
To use Pay Later you must be at least 18. Whilst this option is widely promoted, Pay later is subject to your financial circumstances. When choosing Pay later, our assessment will not affect your credit rating.
Why have I not been offered Pay later?
Although Pay later is widely promoted it is not always universally available. The Pay later method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.
Have you received my payment?
If you pay by card, Corset Story will confirm your order right away. If paying by Pay later, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in the Klarna app or www.klarna.com/uk .
What are my
You can pay immediately with debit or credit card
(Visa/Mastercard) in the checkout or take advantage
of our Pay later payment option, where you
can pay for the goods once you have received them
via debit or credit card.
You can always monitor your outstanding payments in the Klarna app.
I have asked for a refund.
How will I be refunded?
If you have paid for your order with a card,
the refund will be made back to the same card.
If you have not paid the statement yet,
then the refund will reduce the statement or cancel it completely.
What happens if I cancel or return my order?
As soon as Corset Story has accepted your cancellation/return, then Klarna will cancel the statement or refund your payment. The return will be reflected in the Klarna app immediately.
I have cancelled my order. How long will it take until I receive my refund if I paid by card?
As soon as the store have registered your cancellation or your return, the refund will be processed within 5 business days.
Can I request delivery to an address other than my billing address?
Yes. When selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address
I haven’t received an email with my statement/payment information.
If you do not have your statement number to hand you can log into the Klarna app or at www.klarna.com/uk, where you will find all of your orders and be able to make payments.
What happens to my statement, when I've returned the goods?
Once Corset Story has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed. You are always able to monitor the status of your order in the Klarna app.
I've received a statement, but I've not yet received my goods...
You have the offered number of days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call Corset Story to check on delivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.
What happens if I don’t pay for my order?
Payment is due the offered number of days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive a push notification from the Klarna app or email reminders to pay – and, if very late, we’ll also send you a text or letter, too. Your credit score will not be impacted by using Klarna’s ‘Pay later’ products even if you have failed to pay on time.
Can I pay before
the due date?
You can pay for your order at any point
after you receive the email from Klarna
with the details of your payment on.
Just follow the instructions on this email
or in the Klarna app to pay for your order.
I still have questions regarding
payment, can I speak to someone
Visit Klarna app Klarna’s Customer Service page
for a full list of FAQ’s, live chat and telephone options.