As of January 1, 2021, businesses shipping goods from and to the United Kingdom will be subject to new regulations, customs, and duties resulting from Brexit, the UK’s January 31, 2020 departure from the EU.
Corset Story began preparing for Brexit very early. This was the only way to avoid stock being blocked at customs. Unfortunately no matter how prepared we were, Brexit still bought many challenges to our business and to our couriers. We opted to work with only the best couriers and offer a fully tracked service, however, even the top 10 international courier companies still faced many challenges in the early part of 2021.
At Corset Story we ship all EU parcels under the status of Duty prepaid. This means that when your parcel arrives with customs, they will be able to see that Corset Story has already prepaid all duties to allow the parcel to clear customs and continue its onward journey to you.
To do this, we have invested heavily in ensuring that all of our customs documentation is accurate and complete. However, problems persist and the couriers often can not help us resolve these shipping problems. We recognise that this can be very frustrating for our EU customers and appreciate that it feels like Corset Story has been dishonest when additional duties are charged.
Our team here at Corset Story are also very frustrated that customs sometimes incorrectly ask our customers to pay additional duties when the parcel arrives at the EU border, because we have been so diligent and have already pre-paid duties where they are due.
We are introducing our Brexit Policy, if you order a parcel to be delivered to an EU address we will pre-pay all of the duties and in the event you wish to return any item from your order, shipping is always 100% free to you.
If for any reason, you are incorrectly charged additional duties please contact us immediately. You do not have to pay these costs and we will resolve the issue and work with customs on your country to have your parcel delivered
There may be some delays whilst we contact the couriers and ask for their assistance in clearing the parcel, but rest assured our customer service team will be working hard to resolve the issue for you.
If you need to contact our customer service team, you can email them at firstname.lastname@example.org and they will reply to your email within 24-48 hours.